What counts as an "active learner"? +
An active learner is any user who logs in, completes a course module, or earns a credential during the monthly usage period, including on annual subscriptions. Inactive users in your roster (graduates, former employees, archived members) don't count toward your tier limit — only people actually using the platform. The included allowance is shared across your main workspace and team portals, rather than granted separately to each portal.
What happens if I exceed my plan's included learners? +
Starter includes 50 active learners, Essentials includes 1,000, and Scale includes 3,000. For each monthly usage period, learners above the allowance are rounded up to whole blocks: $25 per 50 on Starter, $50 per 250 on Essentials, and $75 per 500 on Scale. You pay only for the blocks needed that month, in addition to your subscription. For example, 60 active learners on monthly Starter cost $104 ($79 plus one $25 block); 1,100 on monthly Essentials cost $299 ($249 plus one $50 block). Blocks are billed monthly at the same rates on annual subscriptions. You can upgrade if another plan better fits your usage or feature needs. We never block learners mid-course or hide a paywall behind a credential.
Can I switch plans mid-cycle? +
Yes. Upgrades are prorated and take effect immediately. Downgrades take effect at the start of your next billing cycle, with any unused credit applied. No retention call, no friction.
Is there a discount for annual billing? +
Yes — annual billing saves you roughly 17% across all tiers (two months free). Starter drops from $79/mo to an effective $66/mo, Essentials from $249 to $208, and Scale from $599 to $499.
Do you offer non-profit or association discounts? +
We do. Registered 501(c)(3) non-profits and professional associations receive 25% off any tier. Send a copy of your determination letter to billing@edaxu.com and we'll apply the discount before your first invoice.
What's included in the 30-day trial? +
Everything on the Essentials plan, including 3 team portals, with up to 50 active learners shared across your workspace and portals. No credit card required. At the end of the trial you can pick any plan (including Starter), continue on Essentials, or walk away with a full data export. Starter does not include team portals, so choose Essentials or above to keep using them.
How do team portals get priced? +
Essentials includes 3 team portals in addition to your main workspace. Each has a separate Edaxu learner address and administrator team, so you can serve distinct clients or audiences. Scale includes unlimited team portals and adds advanced per-portal themes, typography, learner dashboards, and navigation. Learner allowances are shared across the account; additional learner blocks apply when you exceed that allowance. Enterprise portal allowances are agreed in your contract.
Which plan should I choose after my trial? +
Choose Starter to run a small certification program with SCORM courses, renewal reminders, certificate history, and verifiable credentials. Choose Essentials for up to 1,000 active learners, 3 team portals, branded certificates, and integrations that automate enrollment and share completion events. Choose Scale for up to 3,000 active learners, unlimited team portals, and advanced branding for each audience. Enterprise covers larger deployments and contractual requirements. You do not need to choose a paid plan to start your trial.
Is my organization's learner address included? +
Yes. Every plan includes an organization.edaxu.com address for your learners. Essentials adds 3 team portals with separate Edaxu addresses. Scale adds unlimited team portals with advanced themes, typography, learner dashboards, and navigation. Enterprise portal allowances are agreed in your contract.
What setup and migration help is included? +
Every plan includes self-service course import guidance and email support for setup questions. Essentials and Scale receive priority email support. Scale also includes migration planning. Hands-on data imports, historical record migration, and custom implementation work are scoped separately before work begins. Enterprise support response times and implementation services are agreed in your contract.
Can I cancel anytime? +
Yes. Cancellation is one click in your billing settings, no email or call required. We don't pro-rate refunds on annual plans, but you keep access through the end of your paid term and can export all data at any time.
